What is The Kayak Kiosk?

The Kayak Kiosk is an automated self-service system that allows you to rent high-quality kayaks using your smartphone. It's designed to make kayaking accessible and convenient for everyone.

How do I rent a kayak from The Kayak Kiosk?

To rent a kayak, simply scan the QR code on the Kiosk, download our app, create an account, select the kayak you want to rent, complete the payment and waiver process, and then use your smartphone to unlock the kayak at the kiosk

What do I need to bring for my kayak rental?

All you need is your smartphone and a credit card to complete the rental process and unlock the kayak. We provide the kayak, paddle, and life jacket. We recommend wearing appropriate water-friendly clothing and bringing sunscreen, water, and any personal items you might need.

How much does it cost to rent a kayak?

Rental rates vary by location, kayak/SUP type and duration. You can view the pricing details for your specific location in the app or on our website before confirming your rental.

What if I’ve never kayaked before?

No problem! Our kayaks are designed to be user-friendly and stable, making them suitable for beginners. We cover tips and tricks for beginners in our blog.

What safety measures are in place?

We provide high-quality life jackets with every rental, and all equipment is regularly inspected and maintained. The app includes safety guidelines and instructions for proper kayak use. Always wear your life jacket and follow the recommended safety procedures.

How do I unlock the kayak?

After completing the rental process in the app, you will receive instructions on how to unlock the kayak from the kiosk. Typically, this involves scanning a QR code.

What do I do if I encounter problems during my rental?

If you encounter any issues during your rental, you can contact our support team here or call the number on the kiosk. We offer real-time assistance to help resolve any problems you may experience.

How long can I rent the kayak for?

You can rent the kayak all day! No overnight rentals are permitted. You can choose the rental period that suits your needs, whether it's a few hours or an entire day. The available options and pricing will be shown in the app.

Can I extend my rental period?

Yes, if you decide you need more time, you can extend your rental period through the app. Additional charges may apply.

What happens if I return the kayak late?

If you return the kayak late, additional fees may apply. The app will notify you of any extra charges when you extend or return the kayak after the agreed rental period.

What if the equipment is damaged or missing?

Please report any damage or missing equipment through the app as soon as you notice it. We take care of regular maintenance and inspections, but your feedback helps us keep everything in top condition. You may be responsible for damage that occurs during your rental period.

How can I provide feedback or report issues?

We value your feedback! You can provide feedback or report any issues here. Your input helps us improve our services and ensure a great experience for all users.